Is Social Media the Center of Your Online Presence?

The Internet freaked out today as Twitter experienced multiple outages throughout the day. Mashable reported that it was Twitter’s biggest outage in the last 18 months. People were frantic because of the outage. No one knows how many scheduled tweets never made it, how many retweets were missed or the number of customers who didn’t get a reply to their questions tweeted to a company.

Image courtesy of TechCrunch

The lesson to be learned from today’s outage is that no one can afford to put all or even most of their eggs in one basket. If you are totally relying on an embassy (a place you don’t own, but where you have a registered profile) as Michael Hyatt defines it, you put yourself at significant risk.

Having a home base whether its a traditional website or blog is a must have for anyone doing business. This is your home online, its the place you own and control. You don’t rely on a third party, you own your customer information and if a social media network goes down or disappears you aren’t left out in the cold without a connection to your customers.

Did Twitter impact you or your business in a major way today?

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