Book Review: Currencies That Buy Credibility (part two)

Tom's definition of each currency frame the rest of the book and bring a clarity to how we can put into place programs, processes and policies that increase our credibility. Today's focus is on the first – material wealth.

Material Wealth – Tom uses the example of Nordstrom's and their legendary guarantee that allow customer's to return the product at any time for a full refund. The he asks the following question, "How might your business take on the buyer's risk to strengthen credibility?"

What other ways, beyond a liberal return policy, you have seen that build credibility?

Is there a line, when it comes to this currency, that a company can not afford to cross?

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